Retail Parts-Sales Executive (Telephone Based)
Purpose of role:
To proactively grow Holt JCB’s retail partssales by engaging with new and existing customers over the phone. The role willfocus on outbound calls, relationship building, and identifying salesopportunities to boost aftermarket performance and customer satisfaction. Promoting Campaigns and achieving salestargets.
Key Responsibilities:
· Make outbound sales callsto customers to promote and sell JCB parts, attachments and accessories.
· Follow up on onlineleads, and customer parts requests.
· Develop strong productknowledge to confidently advise customers and offer the right solutions.
· Build and maintain strongrelationships with key retail customers, plant owners, and smaller operatorsacross the South West and South Wales.
· Identify dormant orlapsed accounts and re-engage them through structured call campaigns.
· Work closely with theParts and Service teams to align efforts and maximise upselling opportunities.
· Accurately record allcustomer interactions, sales activity, and feedback in the CRM system.
· Achieve individual salestargets and contribute to overall parts department growth.
· Work with all customers to improve conversions and campaign engagement to achieve sales growth targets.
Key Competencies: -
- Confident, friendly, and professional phone manner.
- Sales-driven with a passion for hitting targets and growing business.
- Strong communication and negotiation skills.
- Organised with good attention to detail and follow-up discipline.
- Team player who can work closely with wider Holt JCB departments.
- Familiarity with plant machinery or mechanical parts (preferred but not essential).
Apply online
Use this form to register your interest in this role and we'll be in touch. We look forward to hearing from you.
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About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.