Parts Team Leader
To deliver the bestaftermarket support in the area covered by the depot, to all market sectors.
To be the customer’sfirst point of contact, continuing with effective communication managing theprocess through to delivery.
To manage the parts teamof staff to deliver the company corporate objective, work in line with theparts team & depot manager to achieve the Parts targets & budgets,ensuring the team have clear objectives & responsibilities.
Key Responsibilities:
1. Ensure the budgeted parts profitability isachieved each month
2. Ensure the departments parts sales are in linewith company expectations whilst reporting ideas and opportunities to increasemonthly performance.
3. Ensure all phone calls are efficientlycaptured and dealt with professionally.
4. Customer Relationship Management to beconducted to company process.
5. Report daily to the depot manager onperformance & any areas that need assistance.
6. Coach & mentor the Parts team to grow goodpractice, knowledge & skills to aid the support of the department &aftermarket business.
7. Work with parts team & depot manger todevelop improvements & marketing ideas.
8. Process orders & invoice out all partswithin the company standard. Retail / Warranty / Internal.
9. Ensure all warranty parts are returned, (clean& tagged) stored, packaged & dispatched as per company process.
10. To raise & escalate parts shortage or delay in delivery as per company process.
11. Responsible for packing and sending requestedparts on a courier service and within its collection time/deadline.
12. Responsible for parts work area, H&S/housekeeping, kept within company standard.
13. Monitor stock levels, report & investigateany discrepancies.
14. Parts return to JCB to be carried out efficientlyand within timescale to company standard.
15. Goods inwards process to be managed to companystandard.
16. Work with colleagues to ensure departmentalcover for absence & industry holidays.
17. To carry out any other duties deemed to bereasonable within the individuals capabilities requested by the depot manager.
Key competencies:
· Confident andprofessional manner.
· High personal integrityand honesty.
· The ability to identifyand escalate any issues of concern to the depot manager.
· Communication skills –ability to speak to customers and engineers to ensure a high level of customersatisfaction is achieved. The ability to work as part of a team.
· Relationship Builder –Ability to interact with all contact sources and develop/build a relationshipthat ultimately delivers a satisfying experience for all parties.
· Organisational skills –ability to set timescales to team duties & own tasks to enable completionof responsibilities.
Apply online
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About Holt JCB
First established in 1979, Holt JCB is the appointed JCB Dealer for South West England and South Wales.
We operate seven depots conveniently located across the region, which act as a hub for our local sales, parts, attachments and service teams. All of whom understand their local area and bring in-depth knowledge and experience of ‘everything JCB’ throughout your journey with us.
As a family business our primary aim is to ensure that we deliver first-class customer care so that you, our customers, make Holt JCB your supplier of choice well into the future.