Holt JCB prides itself on always looking forward, whether this be in technology that aids our ability to better assist our customers, or in developing our personnel to give our customer base the most efficient service available.
We have a number of clear expectations that support our corporate objective of "growing our business by delighting our customers", with our primary aim being to ensure that we deliver first-class customer care so that you, our customers, have the desire to use Holt JCB as your first choice supplier for the foreseeable future.
We have clear commitments that are identified in both our service proposition and our sales customer charter, as well as our own strong desire to maintain JCB as the market leader in the sale and support of construction machinery in the UK.
We aim to ensure that all machines supplied by Holt JCB are supplied with an extended warranty (Premier Cover) and service contract (a choice of packages are available), that will give our customers the peace of mind that their investments are in safe hands. In order for us to meet these expectations, we have ensured that our service proposition and "sure price service" pricing are not only competitive, but offer one of the most comprehensive services in the market today.
To achieve our aims, we recognise that we need to offer something different:
We ensure that we are available to you, our customers, 24 hours a day, seven days a week.
We will happily service your machine either in the evening or over a weekend.
We expect to have an 87%* off the shelf parts availability (and where we do not have the required part in stock, we are able to obtain this on a next day service).
We ensure that our engineers give you a clear and comprehensive description of the work completed on site.
Whilst we are continually developing these objectives our expectation remains the same –
"To Grow our Business By Delighting our Customers".