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Depot/Service* Manager - Bristol

Purpose of role:

To deliver the best aftermarket support in the area covered by the depot, to all market sectors.

To manage the depot team of staff, Admin, Parts & Service to deliver the company corporate objective and service proposition, ensuring they have clear objectives & responsibilities.

To take responsibility for the depot profitability, expense control & future development.     

 

Reports to: Aftermarket Director

Where: Avonmouth, Bristol

When: ASAP

 

Key Responsibilities:

  • To ensure that all Customer interactions promote customer retention and customer acquisition wherever possible
  • WIP management
  • Dispute management
  • Warranty management
  • CRM management
  • *Manage the teams to the company service & parts proposition.
  • To manage the operational staff to achieve an appropriate blend of skill sets, aptitude, abilities and career aspirations that promote growth from within. To including reviews, training & disciplinary.  
  • To drive change, improvement and growth in the aftermarket arena that will ensure achievement of Corporate targets e.g. WIP, dispute management, 1st time fix, response times.
  • To embed and drive a culture of one Holt JCB in the eyes of the customer.
  •  

Key competencies:

  • High personal integrity, and able to relate to, and create trust in colleagues and customers.
  • Impartiality – Ability to see the bigger picture and to embrace all aspects of the customer offering. 
  • Communication – Ability to deliver appropriate communication to internal and external customers at all levels of the organisation.
  • Relationship Builder – Ability to interact with all contact sources and develop/build a relationship that ultimately delivers a satisfying experience for all parties.
  • Change Manager – Ability to seek out what is broken and not be afraid to make changes to organisation and process that drive change to reflect Customer (internal/external) requirements and to grow the business proposition.
  • Time Management – Ability to set timescales to team duties & own tasks to enable completion of duties. 
  • Persistent and flexible approach to the mutually beneficial achievement of business plans and personal goals of staff, suppliers and customers.
 

*(service manager wouldn’t take Parts responsibilities)

 

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