Technical Support
Testimonials
“We have found them to be very good shovel; first- class in fact and very well balanced. The first one gave us over 5000 hours of good reliable and trouble-free service, as such we had no hesitation in ordering a second unit. In fact, on the strength of our experience with the 457s, we have just put in an order with our local dealer, Holt JCB, for five smaller 427s, which will be used to load clay at our operations in Dorset and South Devon. Our operators really love operating them because of the comfortable cabs, which is always a bonus.”
Andrews Plant, Dorset
Technical Support
At Holt JCB we are committed to providing an expert and professional service to ensure your machine’s uptime is maximised. Our service team comprises of over 30 engineers and support staff
The 350 years of engineering experience, constant training, wide range of diagnostic and specialist equipment combined with being voted the highest for customer care in the UK dealer network*, you can be confident that you will receive excellent customer service
We have the expertise and logistical capabilities throughout the region to respond rapidly to your needs. So whether you require a service, attention for a breakdown or repair or technical advice, please give your local depot a call. We are waiting to help
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We aim to attend your machine breakdown within 2 hours
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We are proud to be able to deliver a “78% First Time Fix”* when attending your machine
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We will ensure you have a fully detailed invoice including justification of charges and details of work conducted
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We are proud to offer an out of hours, fully responsive, routine servicing and repair service for your business and your assets
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We take responsibility to manage your machine assets in partnership with you our valued customer
For more information on the service we offer please contact Mark Sydenham, our Aftermarket General Manager on 07836 699824
* JCB Customer Care Survey