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Technical Support

Testimonials

“The machine is so versatile it is always in demand, either from our hire customers or for our own projects. For small builders on small sites, it’s the perfect tool – saving the cost of hiring two machines when the 1CX-T can do the job with just one machine and one operator. Another clear benefit is the tracks – which means low ground bearing pressure, greater stability when digging and more power when shovelling. We see great potential with our construction customers as well as with the farming community. Over the last few weeks alone it has been used to prepare fencing with an auger, dig out footings on a confined building site, shovel out barns and carry out a host of loading jobs.”

TJ Wales Plant Hire, Haverfordwest

Technical Support

At Holt JCB we are committed to providing an expert and professional service to ensure your machine’s uptime is maximised.  Our service team comprises of over 30 engineers and support staff

The 350 years of engineering experience, constant training, wide range of diagnostic and specialist equipment combined with being voted the highest for customer care in the UK dealer network*, you can be confident that you will receive excellent customer service

We have the expertise and logistical capabilities throughout the region to respond rapidly to your needs.  So whether you require a service, attention for a breakdown or repair or technical advice, please give your local depot a call.  We are waiting to help

Service Proposition

  • We aim to attend your machine breakdown within 2 hours

  • We are proud to be able to deliver a “78% First Time Fix”* when attending your machine

  • We will ensure you have a fully detailed invoice including justification of charges and details of work conducted

  • We are proud to offer an out of hours, fully responsive, routine servicing and repair service for your business and your assets

  • We take responsibility to manage your machine assets in partnership with you our valued customer

For more information on the service we offer please contact Mark Sydenham, our Aftermarket General Manager on 07836 699824

* JCB Customer Care Survey Q1 2013