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Technical Support

Testimonials

“In the last 55 years there has never been a time when we haven’t owned a JCB. Numerous 3Cs, 3CXs, an 807 (that was a beast!) and 801 minis. The new JCB 8018 is now hard at work alongside our 19 year old 8014 on groundworks projects throughout mid Wiltshire. When a machine gives 19 years’ service, why look elsewhere?”

Paul Chandler - Earthworks, Wiltshire

Technical Support

At Holt JCB we are committed to providing an expert and professional service to ensure your machine’s uptime is maximised.  Our service team comprises of over 30 engineers and support staff

The 350 years of engineering experience, constant training, wide range of diagnostic and specialist equipment combined with being voted the highest for customer care in the UK dealer network*, you can be confident that you will receive excellent customer service

We have the expertise and logistical capabilities throughout the region to respond rapidly to your needs.  So whether you require a service, attention for a breakdown or repair or technical advice, please give your local depot a call.  We are waiting to help

Service Proposition

  • We aim to attend your machine breakdown within 2 hours

  • We are proud to be able to deliver a “78% First Time Fix”* when attending your machine

  • We will ensure you have a fully detailed invoice including justification of charges and details of work conducted

  • We are proud to offer an out of hours, fully responsive, routine servicing and repair service for your business and your assets

  • We take responsibility to manage your machine assets in partnership with you our valued customer

For more information on the service we offer please contact Mark Sydenham, our Aftermarket General Manager on 07836 699824

* JCB Customer Care Survey Q1 2013